Click on the yellow ‘Download doclercam’ button in the ‘Home’ menu of your account to download the installation file. An Install Guide below the download button has also been made available to assist you with the process. Once the installer is downloaded, you will simply need to run the installer .exe file and follow through the steps described there.
Verify that you run the installation with administrator rights (Right click -> Run as administrator).
If your Operating System has some crucial modules and components missing, it can hinder the use of our doclercam software. Due to this, during doclercam installation, whenever any crucial component is missing, you will receive a prompt to install these elements before proceeding with the installation. Below you can find the list of components that you might have to install in case the software prompts you to. We recommend using Google Chrome browser to download these files.
Please use the information (Build Number, Platform) provided by the doclercam installer (Missing Components page) to determine what version you will need to install.
Windows 8 Service Pack:
There is no Service Pack available for Windows 8. Should the installer direct you here please contact the Technical Support from you Broadcaster Center.
Windows 8 UCRT:
Download link for Platform x86: https://www.microsoft.com/en-us/download/details.aspx?id=49067
Download link for Platform x64: https://www.microsoft.com/en-us/download/details.aspx?id=49082
Windows 8 Media Feature Pack:
Download link for Build Number 9200: https://www.microsoft.com/en-us/download/details.aspx?id=30685
Windows 8.1 Service Pack:
Download link for Platform x86: https://www.microsoft.com/en-us/download/details.aspx?id=42327
Download link for Platform x64: https://www.microsoft.com/en-us/download/details.aspx?id=42335
Windows 8.1 UCRT:
Download link for Platform x86: https://www.microsoft.com/en-us/download/details.aspx?id=49071
Download link for Platform x64: https://www.microsoft.com/en-us/download/details.aspx?id=49081
Windows 8.1 Media Feature Pack:
Download link for Build Number 9600: https://www.microsoft.com/en-us/download/details.aspx?id=42503
Windows 10 Service Pack:
There is no service pack available for Windows 10. Should the installer direct you here, please contact Technical Support from your Broadcaster Center.
Windows 10 UCRT:
To be updated. Should the installer direct you here, please contact Technical Support from your Broadcaster Center.
Windows 10 Media Feature Pack:
Download link for Build Number 10240: https://support.microsoft.com/help/3010081/media-feature-pack-for-windows-10-n-and-windows-10-kn-editions
Download link for Build Number 10586: https://support.microsoft.com/help/3099229/media-feature-pack-for-windows-10-n-and-windows-10-kn-editions-novembe
Download link for Build Number 14393: https://support.microsoft.com/help/3133719/media-feature-pack-for-n-editions-of-windows-10-version-1607
Download link for Build Number 15063: https://support.microsoft.com/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017
Download link for Build Number 16299: https://support.microsoft.com/help/4039813/media-feature-pack-for-windows-10-n-october-2017
Download link for Build Number 17134: https://support.microsoft.com/help/4057437/media-feature-pack-for-windows-10-n-april-2018
Download link for Build Number 17763: https://support.microsoft.com/help/4134255/media-feature-pack-for-windows-10-n-october-2018
Download link for Build Number 18362 (v1903):
Go to https://www.microsoft.com/en-us/software-download/mediafeaturepack
Select the 1903 edition (May 2019) from the dropdown list.
Click on the 64-bit Download.
Install the downloaded package.
If you are not able to find your build number here, please follow these steps: Right click on your Windows icon and open Settings. In Settings find the Apps menu and open it. In the Apps menu the Apps and Features tab will open. In the Apps and Features please select the first clickable option on the top, Optional features. You can add a new feature with the + icon on the top. After you selected the + icon search for the Media Feature Pack, click on it and select install. After the installation process is finished restart the computer, the Media Feature Pack will be active and usable only after the restart.
Download link for missing VcRedist component: https://aka.ms/vs/16/release/vc_redist.x64.exe
No camera image
Note that there are some cameras which might not be supported by certain operating systems.
It’s also recommended to have the latest camera driver installed for your camera. They are included with the camera or may be downloaded from the camera manufacturer’s website.
Basic troubleshooting for camera is as follows:
Select the correct camera device in doclercam. If not necessary, avoid using a splitter.
Plug the camera into a different USB port, preferably one at the back of the computer, avoid using a USB Hub.
Reinstall your doclercam.
Slow camera image
Slow camera image is mostly the result of connection problems or low upload speed. However other problems could cause this too. To resolve this issue, try the following:
Ensure your connection meets the minimum requirements and your are connected via cable, because a WIFI connection can reduce the stability.
Image quality may also decrease with high/overloaded processor or memory use.
To see more about CPU and memory usage, please press Ctrl + Shift + Esc keys at the same time. This will open up Task Manager.
In the Task Manager select the 'Performance' tab where you can see the actual use of your CPU and memory. If they are above 80% it can result in camera problems.
Close some of your running applications and browser tabs, only leave the most necessary programs running.
Camera settings can also make the camera image slow. Setting high values in the camera software may cause the camera trouble providing a stable 30 FPS image. Turn off the "Follow my face", "RightLight" / "Low light compensation" functions.
With certain cameras, the camera's microphone can be muted by a remote controller. Check if it is not accidentally pressed.
Check the audio input selection on doclercam's log in panel, under Advanced settings.
Open doclercam, but do not log in.
When you are at the login screen, click on the Advanced settings button.
The select the correct Audio Device, which is your camera's device in most cases.
If you cannot find your microphone in doclercam, ensure that the device is enabled and the volume is not too low in the Recording devices in Windows.
Look for a speaker icon on your taskbar (at the bottom right corner of the screen), right click it then select Open Sound settings.
In the Sound settings scroll down to Sound Control Panel.
On the Recording tab of the Sound setting panel, right click and select "Show Disabled Devices".
Enable the microphone you would like to use.
Right click on the correct device and select "Properties".
Switch to the Levels tab and raise the microphone array.
The minimum required connection is 1500 kbps (1.5 Mbps) international uploading and 2000 kbps (2.0 Mbps) international downloading speed.
- Connect via cable at all times instead of wifi to ensure the stability.
- Make sure that the doclercam application is not blocked in your antivirus and firewall. For more info, head over to the Firewall and Antivirus application(s) part.
- Disable your VPN or proxy (a software which can alter your location) if you have any on your PC, as these will likely negatively affect your connection speed and quality.
- Ensure that other programs that can take away your bandwidth (hour length youtube videos, other sites, torrent or downloads) are closed.
- Checking connection speed and the stability of your connection.
Please use our SPEEDTEST to measure the connection.
NOTE: We are not able to accept results from different sites, since our SPEEDTEST measure your connection directly towards our servers it is the only reliable source.
Please note that the bandwidth we recommend will be used by doclercam alone, so if Broadcasters want to listen to music online, or watch videos while using doclercam as well, they will need even faster connections to not affect doclercam's video and audio quality.
- Restart your Router/Modem.
- Skip the router and connect directly to your computer with the internet cable.
- You may also contact your ISP to ensure the issue is not on their end.
In many cases, the root of the error lays in a simple Windows Update. The windows update service must be enabled and ensure that the computer is up-to-date.
Please open your Start Menu and type in 'Services'.
Open the 'Services' and In the upcoming list find 'Windows update'.
Right click 'Windows update', go into 'properties', set it to 'Automatic' and press apply.
Next, open your Start Menu and type in 'Windows Update'.
Click on 'Check for Updates' and wait for the search to finish.
If any updates are available, install all of them and restart the PC (This can take some time to finish).
In some cases not all updates can be installed at once, so repeat these steps until Windows finds no more updates after the restart.
Firewall and Antivirus
Make sure that the doclercam application is not blocked in your antivirus and firewall. Firewall and antivirus applications at times significantly slow down or even block your stream. We recommend disabling these applications while you’re working as a performer online.
Open the START menu, type firewall.cpl and hit enter.
Click on “Turn Windows Firewall on or off”. It is the second choice in the menu next to a shield icon.
Choose “Turn off Windows Firewall,” then hit OK.
The most common versions of antivirus software are located on the taskbar. By clicking on an antivirus icon, you can normally open the settings panel where you should be able to turn it off.
How to turn off Avast Antivirus: System tray-> right click to Avast icon -> choose avast! shields control -> choose for how long would you disable it -> press Yes on the warning window.
How to turn off Avira Antivirus: System tray -> right click to the Avira icon -> uncheck the Enable Real Time Protection -> a closed umbrella appears after disabling it.
How to turn off Norton 360 Antivirus: System tray -> right click to the Norton 360 icon -> then select the Disable Anti Virus Auto Protect -> select the time interval -> click to OK.
How to turn off AVG Antivirus: Open the AVG -> right top corner -> click to Options -> select Advanced settings ->on the next window choose Temporarily Disable AVG Protection -> under this option click to the Temporarily Disable AVG Protection button - > select the duration.